Trading conditions

Purchase order
1. General provisions
a) By placing an order, the buyer accepts the Business Conditions for deliveries of goods announced by the seller. The relationship between the buyer and the seller is governed by these terms and conditions, which are binding on both parties, unless expressly stated otherwise in the contract. The conditions further define and specify the rights and obligations of the seller EDOya s.r.o. with its registered office in Prague 10, Francouzská 400/112 and its customers (buyers) and in its current version form the content of the purchase contract (on the supply of goods), resp. is an integral part of it.

b) If a permanent purchase contract is not agreed between the participants in writing, the seller will deliver the goods on the basis of electronic order and customer specifications (orders delivered by e-mail) on the form available at the customer's first registration in the online store at www. starbeads.cz.

2. Subject of the contract
The subject of the contract are only the items explicitly stated in the purchase contract - order (hereinafter referred to as goods). Weights, dimensions, capacity, prices, performances and other data contained on the website of the operator EDOya s.r.o. - www.starbeads.cz are non-binding data, unless they have been explicitly stated in the contract as binding. EDOya s.r.o. (hereinafter referred to as the Seller) undertakes to supply its customers with:
- perfect goods in accordance with the specification or with the characteristics usual for the given type of goods
- complying with standards, regulations and ordinances valid in the Czech Republic
- equipped with Czech operating instructions, warranty cards and lists of post-warranty repairs, if this is usual for the given type of goods

3. Place of performance
The place of performance is the registered office of EDOYA s.r.o. at the address Prague 10, Francouzská 400/112, postal code: 10100 or the seller's dispensing point at the address STARBEADS, Národní 25, 11000 Prague 1. When picking up the goods in person, the buyer is obliged to state the identification data of the goods order, usually the order number.

4. Ordering goods, concluding a contract
a) The condition for the validity of the electronic order is the completion of all data and requisites prescribed by the form. The order is a draft purchase agreement. No formal confirmation of the order by the seller is required to conclude the purchase contract, the contract is then created by the delivery of the goods. In individual, especially more costly cases, the seller can reserve the creation of a contract by confirming the order.

b) Depending on the nature of the trade (quantity of goods, price, transport costs, distances, etc.), the seller is always entitled to ask the buyer to authorize the order in a suitable manner, eg by telephone or in writing. If the seller refuses to authorize the order in the required manner, the order is considered invalid.

c) If a long-term framework written purchase agreement is concluded between the participants, the electronic order specifies and concretizes the concluded agreement and is an integral part of it.

d) Loyal customers with whom a written purchase contract is concluded enjoy the benefits agreed upon when signing the contract, resp. offered unilaterally by the seller after the conclusion of the contract on its website.

e) At the moment of taking over the goods in accordance with § 53 par. 7 of the Civil Code. z. the right to withdraw from the purchase contract arises. He may do so without giving reasons, but no later than 14 days from receipt of the goods. The buyer should return the goods undamaged, clean, with the original documentation and, if possible, in the original undamaged packaging, in the condition and value in which he received the goods. The cost of transporting the goods is paid by the buyer. In the event that incomplete or damaged goods are returned, the seller may reduce the returned purchase price by the corresponding amount (in accordance with § 458 para. 1 of the Civil Code).

5. Price and payment
Offer prices listed on the website of EDOya s.r.o. are valid at the time of ordering. The prices listed in the printed price list are valid until a new price list is issued. The seller reserves the right to make printing errors and changes in prices, in the event of a change in exchange rates, a significant increase in inflation or significant changes in delivery conditions at manufacturers and other suppliers of goods. The purchase price will be considered paid only by crediting the entire purchase price for a separate part of the delivery to the current account of the seller or by paying in cash at the cashier of the seller. In the event of non-compliance with any payment deadline, the buyer is obliged to pay the seller late fees from the value of the amount not paid on time in the amount of 0.1% for each day of delay. The seller reserves the ownership right to the goods until full payment of the purchase price.

An invoice issued on the basis of a purchase contract between the seller and the buyer is also a tax document. Acceptance of the goods by the buyer is in principle only possible after full payment, unless otherwise agreed.

The price of transport is added to the price of the goods.

VAT Act Title III § 9 paragraph 1 letter a)

The taxable supply is deemed to have taken place when the goods are sold under the purchase contract on the day of delivery, in other cases on the day of receipt or payment of the goods, on the day which occurs earlier, unless otherwise provided by this Act.

"Day of delivery of goods" according to the Commercial Code: Title II, Section 2, Section 412 (1)

If the seller is not obliged under the contract to deliver the goods at a certain place, the delivery of goods is made to the first carrier for transport for the buyer, if the contract provides for the shipment of goods by the seller.

6. Delivery time
The delivery period begins on the day of receipt of the binding order, provided that all documents necessary for the timely settlement of the delivery are received. If the goods are in stock, the seller undertakes to ship them or hand them over to the carrier within 5 working days. The delivery period will be extended in proportion to the circumstances if the delay is caused by force majeure or circumstances beyond the seller's control.

Most goods are mostly still in stock. However, some manufacturers do not report production outages or delivery delays in time. If it is an important order, the buyer will request a written confirmation of the order from the seller. In the event that the ordered goods are not in stock or cannot be delivered to the carrier within 5 days, the seller will announce the expected delivery date or offer another comparable product. In that case, however, it will require the consent of the buyer. The delivery period is considered fulfilled on time if the goods are ready for delivery at the place of performance no later than the last day of the agreed or additionally agreed delivery time. If the seller is not able to send the goods to the customer within 30 calendar days (hand over for transport to the first carrier), he is obliged to return without undue delay all funds spent by the customer on the current order - the purchase contract on his account.

7. Transport conditions, postage
Delivery time is within 3 working days of handing over the shipment to the carrier. The buyer is obliged to properly take over the goods from the carrier, check the integrity of the packaging, the number of packages and in case of any defects immediately notify the carrier. The invoice and tax document are then enclosed in the marked package.

8. Complaints procedure
I. COMPLAINTS

A complaint is a notice to the buyer of defects in the goods, which is made to the seller without undue delay after the buyer finds out the defects.

II. DEFECTS OF GOODS
The goods are defective if they are not handed over to the buyer in the declared quantity or quality and design.
The deviation of the color of the glass beads or the color of the galvanization is not considered a defect.

III. BUYER'S OBLIGATIONS - DEADLINES FOR CLAIMING COMPLAINTS
1. The buyer is obliged to submit a notification of defects (complaints) to the seller immediately after he has discovered the defects.

2. The condition for the recognition of a complaint is that it be made within a warranty period of 24 months.

3. If, as a result of a complaint, defective goods have been exchanged for goods without defects, the warranty period for new goods applies from the date of receipt of these goods.

IV. BUYER'S RIGHTS - CLAIMS FOR DEFECTS
The buyer has the right, if the detected defect is irreparable and if he immediately notified the seller to:

1.replacing a defective product or part of it with a faultless one

2.Provide a reasonable discount from the purchase price

3. withdrawal from the contract if the defect is irreparable or remediable, which occurred repeatedly or in a large number

V. METHOD OF CLAIMING DEFECTS FOR DEFECTIVE GOODS
The buyer submits a complaint in writing by post to the address:

EDOYA s.r.o.
Francouzská 112
10100 Praha 10

Czech Republic

or via e-mail to: info@starbeads.cz. The customer proves the purchase with a proof of payment for the goods, an invoice or her copy.
The buyer shall, at his own expense, send the goods in the original packaging to the seller's address, which shall, within 30 days of receipt of the complaint:

1.Send the buyer at the expense of the seller of the goods new or

2. in agreement with the buyer, at the expense of the seller, send the goods back and provide a reasonable discount thereon; or

3. returns the buyer money or

4. does not accept the complaint and sends the goods back to the buyer at his expense

VI. FINAL PROVISION
These complaint rules take effect on January 9, 2018.

This complaint procedure is an integral part of the business conditions published on the website www.starbeads.cz.

 

 

9. Final provisions

These terms and conditions apply as stated on the seller's website on the day of sending the electronic order, unless otherwise agreed between the participants in writing. In the case of a permanent contractual relationship (if a framework purchase contract is concluded in writing), the buyer has the right to withdraw from the contract if there is a substantial change in the conditions after signing the contract. If he sends the order after the day on which the conditions changed, it is valid that he agrees with the change. Withdrawal is effective upon delivery to the seller, but does not apply to shipments already delivered to the carrier. By sending an electronic order, the buyer unreservedly accepts all provisions of the terms and conditions as valid on the day of sending the order, as well as on the day of sending the order valid price of ordered goods (including shipping and shipping costs) stated in the price list on the website. demonstrably agreed otherwise in a specific case. The buyer is irrevocably bound by the sent order (purchase contract proposal) for the period set for the delivery of goods. The participants have expressly agreed in the sense of the provisions of § 262 paragraph 1 of the Commercial Code that, unless the conditions explicitly state otherwise, their rights and obligations are governed by the Commercial Code, in particular its provisions § 409 et seq.
Valid from 13.09.2021